Terms & Conditions

1. Acceptance of Terms

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of this website.

These terms may be updated from time to time. Continued use of the website after an update indicates acceptance of the revised terms.

2. Website Information Is for General Guidance

Content on this website is intended to provide general information about Pristine Dental, dental services and appointment options. It is not a substitute for a clinical examination, diagnosis or personalised treatment recommendation.

• Dental treatment suitability varies between patients.
• Results, treatment duration and recovery may differ based on individual clinical factors.
• Images, illustrations or before-and-after examples may be for educational or representational purposes unless specifically stated otherwise.
• A final recommendation can be made only after an appropriate consultation and clinical assessment.

3. Appointment Requests and Confirmations

Submitting a form, sending a WhatsApp message, making a phone call or clicking an appointment button is a request for an appointment. It does not confirm that an appointment has been booked.

An appointment is confirmed only after Pristine Dental or an authorised team member communicates the available date, time and any relevant instructions.

• Please provide accurate contact information when making an enquiry.
• Please inform the clinic if you need to reschedule or cancel.
• Late arrival may reduce consultation time or require rescheduling.
• The clinic may reschedule appointments when clinically or operationally necessary.

4. Dental Emergencies

The website and WhatsApp channels are not emergency medical services. For severe or life-threatening symptoms, seek immediate hospital emergency care.

For dental pain, swelling, a broken tooth or dental trauma during clinic hours, call +91 91715 80000 or contact us on WhatsApp for appointment guidance.

5. Treatment Decisions and Consent

Dental treatment is recommended only after appropriate assessment. Before treatment begins, relevant options, expected benefits, limitations, likely steps and costs may be discussed according to your clinical condition.

• You are responsible for providing complete and accurate medical, dental and medication history.
• You should inform the clinic about allergies, pregnancy, medical conditions and changes in medications.
• Consent may be required before examinations, radiographs, procedures or treatment plans.
• You may ask questions before agreeing to a procedure or treatment plan.
• Recommendations can change if new clinical findings become available.

6. Fees, Payments and Treatment Estimates

Treatment fees depend on the type of treatment, materials, complexity, investigations, laboratory work and individual clinical requirements.

• Any fee discussed before treatment may be an estimate unless confirmed in writing.
• Additional procedures or investigations may be required if new findings are identified.
• Payment terms, deposits and accepted payment methods may be explained by the clinic before treatment.
• Completed clinical services, laboratory work and custom-made appliances may be subject to applicable payment conditions.

7. Acceptable Website Use

You agree not to misuse this website or its communication features. You must not:

• Provide false, misleading or fraudulent information.
• Attempt to interfere with website security, code or functionality.
• Use automated systems to collect information from the website without permission.
• Copy, reproduce or distribute website content, photographs, branding or design without written permission.
• Use the website to send abusive, unlawful, threatening or inappropriate communication.

8. Intellectual Property

Unless otherwise stated, the content, written material, layout, branding, graphics, photographs, logos and website design elements belong to Pristine Dental or are used with appropriate permission.

You may view and use this website for personal, non-commercial purposes. Any other use requires prior written permission from Pristine Dental.

9. Third-Party Services and Links

This website may include links to third-party services such as WhatsApp, Google Maps, Instagram or payment platforms. These platforms operate independently and have their own terms and privacy policies.

Pristine Dental is not responsible for the availability, accuracy, privacy practices or content of external websites and services.

10. Limitation of Liability

While we make reasonable efforts to keep website information accurate and current, Pristine Dental does not guarantee that all content will always be complete, error-free or suitable for every individual situation.

To the maximum extent permitted by applicable law, Pristine Dental will not be responsible for loss, damage or inconvenience arising from reliance on general website content, technical interruptions, third-party platforms or unauthorised access beyond reasonable control.

11. Governing Law

These Terms & Conditions are governed by the applicable laws of India. Any dispute related to the use of this website will be subject to the jurisdiction of the appropriate courts in Raipur, Chhattisgarh, unless otherwise required by applicable law.