Privacy Policy

1. Information We Collect

We may collect information when you contact us, request an appointment or use this website, including:

• Your name, phone number and email address
• Your preferred appointment date or time
• Information you voluntarily share about a dental concern
• Messages sent through WhatsApp, calls, email or website forms
• Basic technical information such as browser type, device type and pages visited

2. How We Use Your Information

Your information may be used to:

• Respond to appointment requests and general enquiries
• Contact you regarding your requested consultation
• Provide relevant pre-appointment guidance
• Improve website content, usability and service communication
• Maintain appropriate clinic communication and records where required
• Meet applicable legal, clinical or administrative requirements

Information submitted through this website does not create a dentist-patient relationship and should not be treated as a final diagnosis, treatment recommendation or emergency medical advice.

3. WhatsApp, Calls and Contact Forms

When you use a WhatsApp button, call button, email link or contact form, you may be redirected to or communicate through a third-party service such as WhatsApp, Google or your phone provider.

These services have their own privacy policies and terms. Pristine Dental is not responsible for the privacy practices of external platforms, although we use the information received only for legitimate communication and appointment-support purposes.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to help it work properly, understand visitor activity and improve user experience.

• Essential cookies may support website functionality.
• Analytics tools may collect non-identifying usage information.
• You can manage cookies through your browser settings.

Disabling cookies may affect some website features or the way pages are displayed on your device.

5. When Information May Be Shared

We do not sell, rent or trade personal information. Information may be shared only when reasonably necessary:

• With authorised clinic team members for appointment coordination
• With relevant healthcare professionals when required for care coordination and with appropriate consent
• With website, hosting or communication service providers supporting our operations
• When required by law, regulatory authorities or a valid legal request
• To protect patient safety, clinic safety or legal rights where necessary

6. Data Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. However, no online platform, email service or messaging application can guarantee complete security.

We encourage you to contact the clinic directly by phone for urgent dental concerns or whenever you are uncomfortable sharing details online.

7. Your Choices and Rights

You may contact us to:

• Request correction of contact information you previously shared
• Ask how your enquiry information is being used
• Withdraw consent for non-essential future communication
• Request deletion of enquiry details where legally and clinically appropriate

Some information may need to be retained where required for legal, clinical, administrative or record-keeping purposes.

8. Third-Party Links

This website may include links to Google Maps, Instagram, WhatsApp or other third-party websites. Once you leave our website, their privacy policies will apply. We recommend reviewing their policies before sharing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features or applicable requirements. The latest version will be published on this page.